Contact support
Tell us what went wrong and we'll sort it out. If a generation failed or energy was charged and you got nothing back, say roughly when it happened - that's usually enough for us to find it.
Before you write
- Questions about how something works are usually faster with AIM, the assistant inside the app - it knows the platform and your history.
- Energy resets monthly and doesn't roll over. You can see what's left and when it resets on your profile page.